Frequently Asked Questions
Everything you need to know about your ÉCLAT beauty experience.
Are ÉCLAT products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All ÉCLAT products are 100% cruelty-free and our entire skincare range is formulated with vegan-friendly ingredients.
How long does shipping typically take?
Standard shipping takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey to your doorstep.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and free from harsh parabens and synthetic fragrances. However, we always recommend performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.